Shipping Policy

At Cybervelo, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process, making your package arrive as soon as possible. Your patience will be highly appreciated. Thanks for your understanding.

1. Shipping Methods and Time

Processing time: 1-3 business days
Shipping time: 3-5 business days

The shipping will delay for some objective or uncontrolled reasons. We will notice our customer ahead for delays.

2.Shipping Charges
Currently, we only provide FREE shipping to the lower 48 states in the US(Except HI, AK and PR). And we DO NOT ship to PO BOXES or APO.

3.Shipping From

US Local warehouses

4.Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) upon receipt of payment.
Orders placed after 2:00 PM PST may not be processed until the next business day.
If there are any delays in processing your order, we will notify you via email.

5. Packaging and Handling

All Cybervelo Ebikes are carefully packaged in compliance with DOT and IATA regulations for hazardous materials. We use special packaging materials that are designed to prevent short-circuiting and other risks during transit.

Each order includes proper labeling and documentation to ensure smooth handling and delivery.

6. Tracking Your Order
Once your order has been processed and shipped, you will receive an email with tracking information, so you can monitor the progress of your shipment.
You can track your order on the carrier’s website using the tracking number provided.
If there are any issues with tracking or delivery, please contact our customer service team for assistance.

7. Delivery Issues

Missing Packages: If your package is marked as delivered but you have not received it, please check with neighbors or your local post office. If you are unable to locate your package, please contact us within 7 days of the delivery date so we can investigate and assist you.

Damaged Packages: If your product arrives damaged, please take pictures of the damage and contact our customer support team within 5 business days. We will assist you with a replacement or refund.

8. Shipping Changes & Order Cancellation

Before shipping

Order Cancellation: If you cancel your order within 3 hours, no handling fee will be charged. If a customer has ordered the wrong model and wants to place a new order, after the second order is received, no processing fee will be charged for the original order.

If you cancel orders that haven't entered the shipping process yet, 5% of the ebike cost will be charged as a processing fee.

Change of Address: No charge fee.

Replacements and exchanges: No charge fee.

After shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee.

Change of Address: If you successfully change your address, $30 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the ebike cost will be charged as a reshipping fee.

Replacements and exchanges: If you successfully exchange the item, $30 will be charged as a processing fee. If you fail to change, you may reject the package and 10% of the ebike cost will be charged as a reshipping fee.

Goods dispatched note

We will provide a goods dispatched note

9.Contact Us

If you have any questions or concerns about shipping, delivery, or the handling of your order, please don’t hesitate to reach out to our customer support team:

Email: after-sales@cbvelo.com
Phone: +1 7022376063
Customer Support Hours: Monday - Friday, 9:00 AM to 5:00 PM PST.