Refund policy

Returns, Refunds and Restocking Fees. Cybervelo believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories and ebikes sold by Cybervelo. Please note, the item needs to be in new and unused condition to qualify for a full refund with no restocking fee, less shipping charges.

1.Returns of New and Unused Items Within 14 Days of Receipt. We allow you to return any item in new and unused condition (E-bikes  LCD screen must be less than 5 miles.on the odometer to be considered new and unused) within 14 days from delivery date for a full refund with no restocking fee, less shipping charges. For all returns, return shipping charges (125 dollars for bikes and 15 dollars for all other products) are the responsibility of the recipient, unless a shipping error occurred. We will issue a refund using the same payment method you used originally. and To be eligible for a replacement, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.

2.Returns of Used Items. Any items returned in a used condition may be returned within 14 days from the delivery date, subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage. Electric bikes must have less than twenty (20) miles on the odometer.

3.Return Shipping Costs. You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable.

4.Returns Mechanics, COD and Timing. Please use our return portal located here. We will notify you at the email address on file when we process your return. Return material authorizations are required to make a return. Most refunds show up to your payment card or payment account within 72 hours of processing (or on your next paper statement) the timeframe for refunds depends on your financial institution. Cybervelo does not accept shipments sent cash on delivery (COD).

5.No Bike Shop Returns. Please note that each of our partners' sets their own return and exchange policies and procedures. We do not accept returns of items purchased from bike shops and our return policy is not honored anywhere but cbvelo.com. Please contact the place of purchase to discuss their return policy.

6.Refused Shipments – Flat Fee. If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $250 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $250. Please note, in order to receive a refund, you must notify Cybervelo of any shipment refusal. Failure to do so will cause a significant delay in the receipt of your refund for any refused items.

7.Battery Returns. Due to DOT restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumer's ability to return batteries via shipping carriers.

 

If non-returnable items are returned without authorization from our customer service team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

JRV1 
3401 Manitou Ct, Unit C (Dock 21-22), Jurupa Valley, CA 91752 
Qianjun Chen 747-500-4949

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

• Fashionable wear (hats, etc)
• All accessories
• Special orders
• Used items except in EXTREME cases of breakage/malfunction

 

LATE OR MISSING REFUNDS

If you haven’t received a refund after 3 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at greenerwee2024@outlook

If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives, We will get in touch with you as soon as we see it to help you solve your questions.